Still, it’s notable that Facebook’s oversight board seems to be expanding its scope. If you appeal your decision and your case isn’t taken up, it’s unlikely you’ll find out why.
The body says that, since it began operations last October, it has received more than 300,000 user appeals, but it’s only issued a handful of decisions. FacebookĪ clear downside to this workflow is that the odds the oversight board takes up your appeal in a case are probably low. When a final decision is reached by Facebook, users will receive a “Reference ID” they can refer to in their appeal. A spokesperson for Facebook told Recode that ads are not yet included in part because they use different systems than organic content, but that Facebook is working to bring ads within the oversight board’s scope. Importantly, ads that appear on Facebook are not eligible for review, though ads are listed as something that users will be able to appeal decisions about in the future, according to the board’s bylaws. The oversight board says content including posts, statuses, photos, videos, comments, and even shares are all eligible for the new review system. The oversight board has set up its system so that many users can object to the same post that’s been left up, and the board will compile those complaints into a single file to be reviewed all at once. If Mark Zuckerberg won’t fix Facebook’s algorithms problem, who will? The board can also issue recommendations based on the issues and questions raised in the case, but those are nonbinding, meaning Facebook doesn’t have to listen. In other words, the board’s decisions are supposed to be binding. If a majority of the board supports the ruling, it’s shared with Facebook, which has said it will respect whatever decision the board makes. After those members deliberate, they’ll issue a draft decision, which the entire board then reviews. (Currently, the board has 20 members, though it eventually wants to expand to 40). If it decides to take on the case, the oversight board will designate a panel of five of its members. When a user reports a piece of content on Facebook, they can request another review, through Facebook, and argue that a post goes against its community guidelines.
Facebook oversight code#
To file such an appeal, users need to log onto the oversight board’s website using their Facebook account, where they’ll need that code for reference when writing up their request for appeal. If Facebook decides to keep up a post or comment that a user reported, that user will receive a special “Oversight Board Reference ID” and a deadline to appeal the decision to the oversight board. This is where the oversight board can get involved. After Facebook issues its final decision, users are notified. Here’s how it works: To get the oversight board involved in appealing a decision, users first need to report content that they see to Facebook, and then exhaust their options to get the content removed through Facebook’s existing review systems. That could include anything from content a user has flagged because they think it’s a scam to content they believe to be hate speech. But now, the oversight board is rolling out a process that allows users to challenge decisions made by Facebook’s content moderation team that resulted in content not being taken down. For the first few months of the oversight board’s operations, users were only able to appeal to the board if they thought Facebook had wrongly taken down their own posts. The oversight board, a court-like body that the company has created to handle its trickiest content moderation decisions, has announced that users can now appeal decisions made by Facebook to leave posts up.
Starting Tuesday, Facebook and Instagram users have a new way to try to get offending Facebook posts removed.
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